Frequently Asked Q&A
Below are a few frequently asked questions. Should you have further questions, please contact us at info@dogtrainingonline.com or call +1 662-609-6983. We will respond within 48 hours.
1. What is the price of membership?
To better serve you and give you more flexibility and choice, we have created two levels of membership:
2. How often am I billed?
We offer a range of billing options to suit your budget and scheduling. Each level of membership, Silver, and Gold has two different billing frequencies. You can choose monthly, or annual. All options have recurring billing at the end of each cycle until you choose to cancel.
The annual term billed once a year offers a greater discount of 20%.
3. How often may I view the videos and how many may I view?
Once you are a member, you may watch as many videos as many times as you want, for as long as you continue your membership, making your viewing completely unlimited.
4. How do I contact technical support?
If you encounter any problems, please contact our customer service by emailing support@dogtrainingonline.com. The email that you used when becoming a member will be your identifier for all communication with our support team. You may also call +1 662-609-6983 for further assistance.
5. Can I preview a video before becoming a member?
Yes. On the homepage click on videos in the top menu and go to latest videos and you will be able to watch a sample of every single video we have on the website. Each sample video has one or two juicy learning moments that are well worth watching and you can a lot of valuable content from them alone.
6. Can I download a video?
The videos cannot be downloaded. They are watched via your computer, device or smart TV using streaming video, so they take up no room/storage on your computer.
7. How do I cancel my membership?
It’s very easy. You can cancel anytime, simply by emailing us. You can use the Cancel Membership Request Form and request cancellation on the website or send an email to info@dogtrainingonline.com. We will email you back with confirmation within 48 hours. Please make sure to email at least 48 hours before your bill date to ensure we can get your membership canceled in time. This is very important as we do NOT offer refunds.
8. How do I know that the payment is secure?
When accessing our payment pages, you will see a small padlock at the bottom of the status bar (to see this, make sure you have checked View/Status Bar in your browser). You can also right click on the payment page and then select “Properties.” The URL displayed will begin with “https” – ‘s’ means it is a secure site. It has been secured using an SSL Certificate (the s stands for secure). SSL Certificates secure all of your data as it is passed from your browser to the website’s server. To get an SSL Certificate, the company must go through a thorough validation process.
9. If I am unhappy with my membership, can I get a refund?
If you are not satisfied with your membership, you have our 7-day money back guarantee. Simply email us within the first 7 days of becoming a member at info@dogtrainingonline.com and tell us why you’d like to get a refund. If you start your membership with a free trial, once the free trial is over, we do not offer refunds. If you purchase a subscription as a special offer that has deeper discounts than the normal prices, then we do not offer refunds on those discounted subscriptions.
10. I would like to advertise on DTO. What do I do?
If you would like to advertise a product/service or your company on DTO, send us an email to info@dogtrainingonline.com or call us at 662-609-6935 for more information and rates.
